Effective Date: 25 March 2026 | Last Updated: 25 March 2026
These Terms of Service (“Terms”) govern your access to and use of the Blether practice management platform (“Service”), operated by Blether Health Limited (“Blether”, “we”, “us”, or “our”), a company registered in Scotland, United Kingdom.
Blether provides a cloud-based practice management platform designed for private practice professionals in therapy, counselling, and allied health (“Allied Health Professionals”). The Service includes appointment scheduling, client records management, invoicing, and AI-assisted clinical note generation.
By creating an account, accessing, or using the Service, you (“User”, “you”, or “your”) confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.
You represent and warrant that you are at least 18 years old, have the legal capacity to enter into these Terms, and, where applicable, are appropriately qualified and registered with the relevant professional body to practise in your field.
In these Terms, the following definitions apply:
“Client Data” means any personal data, clinical records, session notes, or other information relating to your clients that you input, upload, or generate through the Service.
“Content” means all text, data, files, information, and materials that you submit to or create within the Service.
“Free Tier” means the subscription plan offering limited access to the Service at no charge, currently limited to 5 active clients and 5 AI-assisted notes per calendar month.
“Paid Tier” means the subscription plan offering unlimited access to the Service for a recurring monthly fee.
“AI Features” means the artificial intelligence-assisted clinical note generation functionality within the Service, including audio transcription and note drafting.
“Processing”has the meaning given in the UK General Data Protection Regulation (“UK GDPR”).
Blether provides the following core features, which may be updated from time to time:
We reserve the right to modify, suspend, or discontinue any part of the Service at any time. Where such changes materially affect your use, we will provide reasonable advance notice via email or in-platform notification.
To use the Service, you must create an account with accurate, current, and complete information. You agree to keep your account details up to date.
You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must immediately notify us at support@blether.health if you become aware of any unauthorised use of your account or any breach of security.
We reserve the right to suspend or terminate accounts that we reasonably believe to be compromised, fraudulent, or in breach of these Terms.
The Free Tier provides access to limited Service features at no cost. Current limitations include a maximum of 5 active clients and 5 AI-assisted note generations per calendar month. We reserve the right to modify these limits with reasonable notice.
The Paid Tier is available at the price published on our website (currently £49 per month, inclusive of VAT where applicable). Subscriptions are billed monthly in advance. You authorise us to charge your chosen payment method on each billing date.
We may adjust subscription fees from time to time. We will provide at least 30 days' written notice of any price increase. If you do not agree to the new price, you may cancel your subscription before the new price takes effect.
As a digital service, refunds are generally not provided once a billing period has commenced. However, we will honour your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including any applicable cooling-off period for new subscriptions.
All fees are stated inclusive of UK VAT at the prevailing rate. You are responsible for any other taxes or duties arising from your use of the Service in your jurisdiction.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
You acknowledge and agree that, in respect of any Client Data you process through the Service, you are the data controller as defined under the UK GDPR and Data Protection Act 2018. Blether acts as a data processor on your behalf.
As the data controller, you are responsible for:
Our processing of Client Data on your behalf is governed by our Data Processing Agreement (“DPA”), a separate document available on request at privacy@blether.health. The DPA sets out the subject matter, duration, nature, and purpose of processing in accordance with Article 28 of the UK GDPR.
You acknowledge that Client Data may include special category data within the meaning of Article 9 of the UK GDPR, particularly data concerning health. You must ensure that appropriate safeguards are in place and that you have identified a valid condition for processing under both Article 9 of the UK GDPR and Schedule 1 of the Data Protection Act 2018.
The Service includes AI-assisted clinical note generation, which uses third-party speech-to-text transcription and large language model technology to process session recordings and produce draft clinical notes.
AI-generated notes are provided as drafts and assistive tools only. You acknowledge and agree that:
Where you use the AI transcription feature, audio recordings are processed by our third-party sub-processors for the sole purpose of generating transcriptions and clinical notes. Audio recordings are not retained by Blether or our sub-processors beyond the time necessary to complete transcription. Details of our sub-processors are set out in our Privacy Policy.
In accordance with emerging best practice and the principles of the UK AI regulatory framework, we are committed to transparency regarding our use of AI. Information about the AI models and providers used, the purposes of processing, and any material changes to our AI Features will be communicated to you via our platform or email.
All intellectual property rights in the Service, including its software, design, branding, documentation, and underlying technology, belong to Blether or our licensors. Nothing in these Terms grants you any rights in respect of our intellectual property except the limited licence to use the Service in accordance with these Terms.
You retain all rights in the Content and Client Data you upload to or create within the Service. By using the Service, you grant Blether a limited, non-exclusive licence to process your Content solely for the purpose of providing and improving the Service. We will not use Client Data for any purpose other than providing the Service to you, as set out in the DPA.
If you provide us with feedback, suggestions, or ideas regarding the Service, you grant us a royalty-free, worldwide, perpetual licence to use such feedback for any purpose, provided that any Client Data contained within such feedback shall remain subject to the DPA and Privacy Policy.
You may export your data from the Service at any time using the built-in export functionality. We will provide your data in a commonly used, machine-readable format.
Upon termination of your account, we will retain your data for a period of 90 days to allow you to export it. After this period, your data will be securely deleted in accordance with our data retention policy, except where we are required by law to retain it for longer.
We aim to provide a reliable and continuously available Service. However, we do not guarantee uninterrupted access and the Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our reasonable control.
We will use commercially reasonable efforts to provide advance notice of scheduled maintenance. In the event of prolonged unplanned downtime, we will communicate with affected users as promptly as practicable.
To the maximum extent permitted by law:
Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law.
You acknowledge that the limitations of liability in this section reflect a reasonable allocation of risk and form an essential basis of the agreement between you and Blether.
You agree to indemnify and hold harmless Blether, its directors, employees, and agents from and against any claims, losses, damages, liabilities, and expenses (including reasonable legal fees) arising from or in connection with:
These Terms apply from the date you create an account and continue until terminated by either party.
You may cancel your subscription and close your account at any time through your account settings or by contacting us at support@blether.health. Cancellation will take effect at the end of the current billing period.
We may suspend or terminate your access to the Service immediately if:
Upon termination, your right to access the Service ceases. We will retain your data for 90 days following termination to allow export, after which it will be securely deleted unless retention is required by law. Any provisions of these Terms that by their nature should survive termination will continue in force.
We may update these Terms from time to time. We will notify you of material changes at least 30 days before they take effect, via email or in-platform notification. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you should stop using the Service and close your account.
These Terms are governed by and construed in accordance with the laws of Scotland. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the Scottish courts.
Nothing in this clause affects your statutory rights as a consumer, including your right to bring proceedings in the courts of the jurisdiction where you are domiciled.
Entire Agreement. These Terms, together with the Privacy Policy, Cookie Policy, and DPA, constitute the entire agreement between you and Blether regarding the Service.
Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Waiver. No failure or delay by Blether in exercising any right under these Terms shall constitute a waiver of that right.
Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any successor entity or affiliate.
Third Party Rights. These Terms do not confer any rights on any person other than the parties under the Contracts (Rights of Third Parties) Act 1999.
Force Majeure. Blether shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.
Notices. Notices to Blether should be sent to: 11 Crawfurd Gardens, Glasgow, G73 4JP or legal@blether.health. Notices to you will be sent to the email address associated with your account.