Privacy Policy

Who we are

blether is a practice management platform built for UK therapists. We are the data controller for the personal data collected through our website at blether.health.

If you have any questions about this policy or how we handle your data, you can contact us at hello@blether.health.

What data we collect

When you join our waitlist, we collect the following information:

Email address — provided directly by you when you submit the waitlist form. This is the only piece of personal data we ask for.

Referral and source data — we record which page you signed up from and any UTM campaign parameters (e.g. utm_source). This helps us understand how people find us.

IP address — your IP address is used solely for rate limiting to prevent abuse of our signup form. We do not store IP addresses alongside your account or use them for tracking.

Why we collect it

We use your data for the following purposes:

Waitlist management — to add you to our launch waitlist and send you a confirmation email.

Product updates — to let you know when blether is ready to launch and share occasional updates about our progress. We will not send you marketing emails unrelated to blether.

Legal basis for processing

We process your personal data based on your consent. By submitting the waitlist form, you consent to us storing your email address and sending you updates about blether. You can withdraw this consent at any time by contacting us at hello@blether.health or by using the unsubscribe link in any email we send.

Where your data is stored

Your waitlist data is stored in Supabase, hosted in the London region (AWS eu-west-2). Your data remains within the United Kingdom.

Confirmation emails are sent via Resend, a transactional email service. Resend processes your email address solely to deliver our emails to you. You can review their privacy practices at resend.com/legal.

Analytics

We use Plausible Analytics, a privacy-focused analytics tool. Plausible does not use cookies, does not collect personal data, and does not track you across websites. All analytics data is aggregated and anonymous. No personal information is shared with Plausible. You can learn more at plausible.io.

Data retention

We retain your email address on our waitlist until you ask us to remove it, or until we delete our waitlist records. If you unsubscribe or request deletion, we will remove your data promptly and within 30 days at most.

Your rights

Under UK GDPR, you have the right to:

Access — request a copy of the personal data we hold about you.

Rectification — ask us to correct any inaccurate data.

Erasure — ask us to delete your data.

Portability — request your data in a structured, machine-readable format.

Withdraw consent — you can withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, email us at hello@blether.health. We aim to respond to all requests within 30 days.

Complaints

If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

Changes to this policy

We may update this privacy policy from time to time. If we make significant changes, we will notify waitlist subscribers by email. The “last updated” date at the top of this page will always reflect the most recent revision.